Novoflow is an AI-powered receptionist platform tailored for medical clinics. It automates patient communications, including inbound and outbound calls, appointment scheduling, and patient intake processes. By integrating seamlessly with Electronic Health Record (EHR) systems, Novoflow enhances operational efficiency and patient experience without the need for additional staff.
Use Cases
Automated Appointment Scheduling
Handles scheduling over the phone, ensuring effective patient intake and reducing no-shows through follow-up messages.
Waitlist Management
Automatically contacts patients on waiting lists when appointments become available, maximizing provider utilization.
24/7 Call Handling
Ensures all patient calls are answered around the clock, eliminating missed calls and voicemails.
Multilingual Support
Communicates with patients in over 14 languages, catering to diverse patient populations.
Features & Benefits
Seamless EHR Integration
Compatible with various EHR systems, including Epic, Athena, Medent, and older HL7 feeds, facilitating direct appointment management.
Customizable Workflows
Offers tailored call workflows to meet the specific needs of different clinics and healthcare networks.
HIPAA Compliance
Ensures patient data is handled securely, adhering to industry-standard privacy regulations.
Scalable Solutions
Designed to support both independent clinics and complex healthcare networks with multiple facilities.
